General
Can I edit vehicle details after adding it?
Yes. Go to Settings > Vehicles, select the vehicle, make changes, and click Save.
How do I add a vehicle in MFO?
· Log in to your MFO account. · Go to the Vehicles tab from the main menu. · Click Add Vehicle. · Fill in the required details such as vehicle registration number, fleet number. · Click Save to register the vehicle.
Why do I need to add a vehicle?
Adding a vehicle ensures that fuel orders are correctly linked to the vehicle that will collect the fuel. It also helps depots verify vehicle details for security and operational efficiency.
Is there a maximum number of orders I can upload at once?
There is no hard limit, but for best performance and faster processing, ensure the data is accurate and clean before uploading large batches.
Can I cancel or edit orders submitted through a bulk upload?
Unfortunately, orders submitted through a bulk upload cannot be edited or changed. If you need to cancel an order, we recommend contacting our Support Team so you can cancel it and place a new order
What should I do if some entries in my file fail to upload?
The system will notify you of any issues. Review the flagged entries, correct the errors in the Excel file, and re-upload only the corrected lines.
How will I know if my bulk order upload was successful?
You’ll receive a confirmation message, and valid orders will appear under the "Orders" section with their individual statuses.
How do I upload the completed template?
After filling out the Excel file: Go to "Place an Order" > "Bulk Order" Click "Upload" Select your saved file Click "Submit" to send it for processing
Can I reuse the same template for future orders?
Yes. You may reuse the template if the structure stays the same. Just delete old data and insert new order information.
What information must be included in the bulk order template?
Each row in the Excel file should include: Order Number Depot Driver VRN Litres
Where do I get the bulk order template?
The Excel template is available on the "Bulk Order" tab after selecting "Place an Order". This template ensures your order data is correctly formatted for system processing.
How do I place a bulk fuel order?
To place a bulk order, log into your MFO account, click on "Place an Order", then select the "Bulk Order" tab. From there, download the provided Excel template, fill in your order details, and upload the completed file to submit.
How can I check the status of my order?
Go to the "Orders" tab in your account dashboard. You can view each order's status (e.g., Approved, Cancelled) in real time.
What should I do if I receive an error while placing the order?
If an error occurs, double-check all fields for missing or invalid information. If the issue persists, contact our support team for help.
Can I edit my order after submitting it?
Orders cannot be edited after submission. If you need to make changes, contact our support team to cancel the order and place a new one.
How will I know if my order was successfully placed?
Once submitted, you will receive a confirmation message or email with your MFO order number. You can also track the order under the "Orders" tab in your account.
Can I place an order without a registered driver?
Yes, you can place an order without a registered driver, it’s not compulsory—you can complete your order without registering one.
What details are required when placing an order?
You will need to provide: Litres required Depot name Vehicle registration number Order number
How do I place a single fuel order?
Log into your MFO account, go to the "Place an Order" section, and fill in the required fields such as Depot, Customer Order number, Vehicle and Number of Litres then click Add.
Is there a limit to how many drivers I can add?
There is no strict limit. However, for security and system performance, we recommend keeping your active driver list up to date by removing unused or inactive profiles.
Can I edit or remove a driver after adding them?
Yes. You can edit driver details or deactivate a driver at any time through your MFO account under the "Drivers" tab.
How long does it take for a new driver to be approved?
Drivers are Approved immediately.
Can I register multiple drivers under one account?
Yes, you can register and manage multiple drivers under a single company account. Each driver can be linked to different vehicles or delivery locations.
What information is required to register a driver?
You will need to provide the following: Full name of the driver Driver’s ID number or passport number Contact number (optional) Driver photo (optional)
How do I add a new driver to my account?
To add a new driver, log into your MFO account and go to the "Drivers" section. Click "Add Driver", then fill in the required details such as name, ID number.
Are payment receipts included in the statement?
Your statement provides a detailed summary of all transactions over the period, including any payment receipts as proof of payments made. Each entry shows the date, amount, payment reference, and recipient for your records.
Who should I contact if I notice a discrepancy on my statement?
Please contact our Accounts Team immediately. Provide the statement date, reference number, and a description of the issue so we can investigate and resolve it promptly.
Can I request a statement for a specific date range?
Absolutely. Just indicate the start and end date when making your request, and we’ll generate the statement accordingly.
Can I receive statements automatically?
Yes. We can schedule your statement to be emailed to you automatically on a set day of each month. Contact accounts to activate this service.
How can I request a statement?
You can request a statement by: Reaching out to Customer Support with your customer code or account number.
How often are statements issued?
Statements are typically issued monthly, but clients may request weekly or ad hoc statements depending on their account agreement.
What is a statement of account?
A statement of account is a summary of all transactions on your account over a specified period. It includes invoices, credit notes, payments, and your current balance.
What should I do if there's an error on my invoice?
If you notice a discrepancy (such as incorrect litres, pricing, or billing details) please contact our accounts team immediately. A corrected invoice and a credit note (if applicable) will be issued.
Can I request a copy of an invoice?
Yes, if you did not receive or can't find your invoice, you can request a copy by contacting our Customer Support department via email or phone. Be sure to provide your MFO number or order reference.
Where can I find my past invoices?
You can easily view and download your past invoices by logging into your MFO account. Follow these steps: Use the search bar to enter your MFO number and locate the specific order. On the far right of the order row, click the three-dot menu (⋮) to ...
When will I receive my invoice?
Invoices are typically generated and sent via email or made available on your MFO account immediately after the order is issued and processed.
How will I receive my credit note?
You will receive the credit note via email and through your MFO account portal, under the "Order list" section.
How long does it take to process a credit note?
Credit notes are processed immediately once your query is received and verified.
How do I request a credit note?
To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.
When is a credit note issued by Fuel Orders?
Credit notes are issued under the following circumstances: Delivery of incorrect quantities Pricing discrepancies
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