What details are required when placing an order?

What details are required when placing an order?

You will need to provide:

  • Litres required
  • Depot name
  • Vehicle registration number
  • Order number

    • Related Articles

    • Can My Fuel Orders cancel my order?

      Yes, Fuel Orders reserves the right to cancel an order in cases of: Product unavailability Supply constraints Incorrect order details

    • How do I place a bulk fuel order?

      To place a bulk order, log into your MFO account, click on "Place an Order", then select the "Bulk Order" tab. From there, download the provided Excel template, fill in your order details, and upload the completed file to submit.

    • How do I place a single fuel order?

      Log into your MFO account, go to the "Place an Order" section, and fill in the required fields such as Depot, Customer Order number, Vehicle and Number of Litres then click Add.

    • What should I do if I receive an error while placing the order?

      If an error occurs, double-check all fields for missing or invalid information. If the issue persists, contact our support team for help.

    • How do I cancel an order?

      To cancel an order, contact our customer Success team directly via phone or email. Provide your Order Reference Number (e.g. #850238) and your reason for cancellation.