General
What is a credit note?
A credit note is an official document issued to adjust or reverse part or all of a previously invoiced amount. It is typically issued when there has been order cancellation, or pricing error.
Can My Fuel Orders cancel my order?
Yes, Fuel Orders reserves the right to cancel an order in cases of: Product unavailability Supply constraints Incorrect order details
Will I receive a refund if I cancel an order?
Refunds are available if the order is cancelled before dispatch. Refunds will be credited back to your MFO account.
How do I cancel an order?
To cancel an order, contact our customer Success team directly via phone or email. Provide your Order Reference Number (e.g. #850238) and your reason for cancellation.
Can I cancel an order after it's been placed?
Yes, you can cancel your order, but it must be done before fuel is dispatched. Once the fuel has been dispatched or delivered, cancellation is no longer possible.