How often are statements issued?

How often are statements issued?

Statements are typically issued monthly, but clients may request weekly or ad hoc statements depending on their account agreement.


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    • When is a credit note issued by Fuel Orders?

      Credit notes are issued under the following circumstances: Delivery of incorrect quantities Pricing discrepancies

    • Can I receive statements automatically?

      Yes. We can schedule your statement to be emailed to you automatically on a set day of each month. Contact accounts to activate this service.

    • What is a credit note?

      A credit note is an official document issued to adjust or reverse part or all of a previously invoiced amount. It is typically issued when there has been order cancellation, or pricing error.

    • When will I receive my invoice?

      Invoices are typically generated and sent via email or made available on your MFO account immediately after the order is issued and processed.

    • What should I do if there's an error on my invoice?

      If you notice a discrepancy (such as incorrect litres, pricing, or billing details) please contact our accounts team immediately. A corrected invoice and a credit note (if applicable) will be issued.