When will I receive my invoice?

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• How will I receive my credit note?

  You will receive the credit note via email and through your MFO account portal, under the "Order list" section.

• Will I receive a refund if I cancel an order?

  Refunds are available if the order is cancelled before dispatch. Refunds will be credited back to your MFO account.

• Can I request a copy of an invoice?

  Yes, if you did not receive or can't find your invoice, you can request a copy by contacting our Customer Support department via email or phone. Be sure to provide your MFO number or order reference.

• How will I know if my order was successfully placed?

  Once submitted, you will receive a confirmation message or email with your MFO order number. You can also track the order under the "Orders" tab in your account.

• What should I do if there's an error on my invoice?

  If you notice a discrepancy (such as incorrect litres, pricing, or billing details) please contact our accounts team immediately. A corrected invoice and a credit note (if applicable) will be issued.