When is a credit note issued by Fuel Orders?

When is a credit note issued by Fuel Orders?

Credit notes are issued under the following circumstances:

  • Delivery of incorrect quantities
  • Pricing discrepancies

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    • What is a credit note?

      A credit note is an official document issued to adjust or reverse part or all of a previously invoiced amount. It is typically issued when there has been order cancellation, or pricing error.

    • Can My Fuel Orders cancel my order?

      Yes, Fuel Orders reserves the right to cancel an order in cases of: Product unavailability Supply constraints Incorrect order details

    • How will I receive my credit note?

      You will receive the credit note via email and through your MFO account portal, under the "Order list" section.

    • How do I request a credit note?

      To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.

    • How long does it take to process a credit note?

      Credit notes are processed immediately once your query is received and verified.