What should I do if I receive an error while placing the order?

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• What details are required when placing an order?

  You will need to provide: Litres required Depot name Vehicle registration number Order number

• Will I receive a refund if I cancel an order?

  Refunds are available if the order is cancelled before dispatch. Refunds will be credited back to your MFO account.

• How will I receive my credit note?

  You will receive the credit note via email and through your MFO account portal, under the "Order list" section.

• How will I know if my order was successfully placed?

  Once submitted, you will receive a confirmation message or email with your MFO order number. You can also track the order under the "Orders" tab in your account.

• Can My Fuel Orders cancel my order?

  Yes, Fuel Orders reserves the right to cancel an order in cases of: Product unavailability Supply constraints Incorrect order details