Can I receive statements automatically?
Can I receive statements automatically?
Yes. We can schedule your statement to be emailed to you
automatically on a set day of each month
. Contact accounts to activate this service.
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How often are statements issued?
Statements are typically issued monthly, but clients may request weekly or ad hoc statements depending on their account agreement.
How will I receive my credit note?
You will receive the credit note via email and through your MFO account portal, under the "Order list" section.
When will I receive my invoice?
Invoices are typically generated and sent via email or made available on your MFO account immediately after the order is issued and processed.
Will I receive a refund if I cancel an order?
Refunds are available if the order is cancelled before dispatch. Refunds will be credited back to your MFO account.
What should I do if I receive an error while placing the order?
If an error occurs, double-check all fields for missing or invalid information. If the issue persists, contact our support team for help.