Can I request a copy of an invoice?

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• How do I request a credit note?

  To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.

• How can I request a statement?

  You can request a statement by: Reaching out to Customer Support with your customer code or account number.

• Can I request a statement for a specific date range?

  Absolutely. Just indicate the start and end date when making your request, and we’ll generate the statement accordingly.

• What should I do if there's an error on my invoice?

  If you notice a discrepancy (such as incorrect litres, pricing, or billing details) please contact our accounts team immediately. A corrected invoice and a credit note (if applicable) will be issued.

• When will I receive my invoice?

  Invoices are typically generated and sent via email or made available on your MFO account immediately after the order is issued and processed.