How can I check the status of my order?
Go to the "Orders"
tab in your account dashboard. You can view each order's status (e.g., Approved,
Cancelled) in real time.
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Can My Fuel Orders cancel my order?
Yes, Fuel Orders reserves the right to cancel an order in cases of: Product unavailability Supply constraints Incorrect order details
How do I cancel an order?
To cancel an order, contact our customer Success team directly via phone or email. Provide your Order Reference Number (e.g. #850238) and your reason for cancellation.
Where do I get the bulk order template?
The Excel template is available on the "Bulk Order" tab after selecting "Place an Order". This template ensures your order data is correctly formatted for system processing.
How do I place a bulk fuel order?
To place a bulk order, log into your MFO account, click on "Place an Order", then select the "Bulk Order" tab. From there, download the provided Excel template, fill in your order details, and upload the completed file to submit.
How will I know if my order was successfully placed?
Once submitted, you will receive a confirmation message or email with your MFO order number. You can also track the order under the "Orders" tab in your account.