Can I request a statement for a specific date range?

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• How can I request a statement?

  You can request a statement by: Reaching out to Customer Support with your customer code or account number.

• Are payment receipts included in the statement?

  Your statement provides a detailed summary of all transactions over the period, including any payment receipts as proof of payments made. Each entry shows the date, amount, payment reference, and recipient for your records.

• Who should I contact if I notice a discrepancy on my statement?

  Please contact our Accounts Team immediately. Provide the statement date, reference number, and a description of the issue so we can investigate and resolve it promptly.

• How do I request a credit note?

  To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.

• Can I request a copy of an invoice?

  Yes, if you did not receive or can't find your invoice, you can request a copy by contacting our Customer Support department via email or phone. Be sure to provide your MFO number or order reference.