What should I do if some entries in my file fail to upload?
The system
will notify you of any issues. Review the flagged entries, correct the errors
in the Excel file, and re-upload only the corrected lines.
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How do I upload the completed template?
After filling out the Excel file: Go to "Place an Order" > "Bulk Order" Click "Upload" Select your saved file Click "Submit" to send it for processing
Can I cancel or edit orders submitted through a bulk upload?
Unfortunately, orders submitted through a bulk upload cannot be edited or changed. If you need to cancel an order, we recommend contacting our Support Team so you can cancel it and place a new order
How do I place a bulk fuel order?
To place a bulk order, log into your MFO account, click on "Place an Order", then select the "Bulk Order" tab. From there, download the provided Excel template, fill in your order details, and upload the completed file to submit.
How will I know if my bulk order upload was successful?
You’ll receive a confirmation message, and valid orders will appear under the "Orders" section with their individual statuses.
Is there a maximum number of orders I can upload at once?
There is no hard limit, but for best performance and faster processing, ensure the data is accurate and clean before uploading large batches.