A credit note is an official document issued to adjust or reverse part or all of a previously invoiced amount. It is typically issued when there has been order cancellation, or pricing error.
To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.
Once submitted, you will receive a confirmation message or email with your MFO order number. You can also track the order under the "Orders" tab in your account.