How will I know if my order was successfully placed?

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• How will I know if my bulk order upload was successful?

  You’ll receive a confirmation message, and valid orders will appear under the "Orders" section with their individual statuses.

• Will I receive a refund if I cancel an order?

  Refunds are available if the order is cancelled before dispatch. Refunds will be credited back to your MFO account.

• Can I cancel an order after it's been placed?

  Yes, you can cancel your order, but it must be done before fuel is dispatched. Once the fuel has been dispatched or delivered, cancellation is no longer possible.

• How will I receive my credit note?

  You will receive the credit note via email and through your MFO account portal, under the "Order list" section.

• What details are required when placing an order?

  You will need to provide: Litres required Depot name Vehicle registration number Order number