Who should I contact if I notice a discrepancy on my statement?

• Related Articles

• What should I do if there's an error on my invoice?

  If you notice a discrepancy (such as incorrect litres, pricing, or billing details) please contact our accounts team immediately. A corrected invoice and a credit note (if applicable) will be issued.

• How can I request a statement?

  You can request a statement by: Reaching out to Customer Support with your customer code or account number.

• What is a statement of account?

  A statement of account is a summary of all transactions on your account over a specified period. It includes invoices, credit notes, payments, and your current balance.

• Are payment receipts included in the statement?

  Your statement provides a detailed summary of all transactions over the period, including any payment receipts as proof of payments made. Each entry shows the date, amount, payment reference, and recipient for your records.

• Can I request a statement for a specific date range?

  Absolutely. Just indicate the start and end date when making your request, and we’ll generate the statement accordingly.