How do I request a credit note?

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• What is a credit note?

  A credit note is an official document issued to adjust or reverse part or all of a previously invoiced amount. It is typically issued when there has been order cancellation, or pricing error.

• How will I receive my credit note?

  You will receive the credit note via email and through your MFO account portal, under the "Order list" section.

• When is a credit note issued by Fuel Orders?

  Credit notes are issued under the following circumstances: Delivery of incorrect quantities Pricing discrepancies

• How long does it take to process a credit note?

  Credit notes are processed immediately once your query is received and verified.

• How can I request a statement?

  You can request a statement by: Reaching out to Customer Support with your customer code or account number.