How can I request a statement?

How can I request a statement?

You can request a statement by:

  • Reaching out to Customer Support with your customer code or account number.

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    • Can I request a statement for a specific date range?

      Absolutely. Just indicate the start and end date when making your request, and we’ll generate the statement accordingly.

    • How do I request a credit note?

      To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.

    • Can I request a copy of an invoice?

      Yes, if you did not receive or can't find your invoice, you can request a copy by contacting our Customer Support department via email or phone. Be sure to provide your MFO number or order reference.

    • What is a statement of account?

      A statement of account is a summary of all transactions on your account over a specified period. It includes invoices, credit notes, payments, and your current balance.

    • Are payment receipts included in the statement?

      Your statement provides a detailed summary of all transactions over the period, including any payment receipts as proof of payments made. Each entry shows the date, amount, payment reference, and recipient for your records.