Are payment receipts included in the statement?

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• How can I request a statement?

  You can request a statement by: Reaching out to Customer Support with your customer code or account number.

• What is a statement of account?

  A statement of account is a summary of all transactions on your account over a specified period. It includes invoices, credit notes, payments, and your current balance.

• Can I request a statement for a specific date range?

  Absolutely. Just indicate the start and end date when making your request, and we’ll generate the statement accordingly.

• Who should I contact if I notice a discrepancy on my statement?

  Please contact our Accounts Team immediately. Provide the statement date, reference number, and a description of the issue so we can investigate and resolve it promptly.

• What information must be included in the bulk order template?

  Each row in the Excel file should include: Order Number Depot Driver VRN Litres