What should I do if there's an error on my invoice?

What should I do if there's an error on my invoice?

If you notice a discrepancy (such as incorrect litres, pricing, or billing details) please contact our accounts team immediately. A corrected invoice and a credit note (if applicable) will be issued.


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    • Can I request a copy of an invoice?

      Yes, if you did not receive or can't find your invoice, you can request a copy by contacting our Customer Support department via email or phone. Be sure to provide your MFO number or order reference.

    • What should I do if I receive an error while placing the order?

      If an error occurs, double-check all fields for missing or invalid information. If the issue persists, contact our support team for help.

    • When will I receive my invoice?

      Invoices are typically generated and sent via email or made available on your MFO account immediately after the order is issued and processed.

    • How do I request a credit note?

      To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.

    • Where can I find my past invoices?

      You can easily view and download your past invoices by logging into your MFO account. Follow these steps: Use the search bar to enter your MFO number and locate the specific order. On the far right of the order row, click the three-dot menu (⋮) to ...