Can My Fuel Orders cancel my order?

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• Can I cancel an order after it's been placed?

  Yes, you can cancel your order, but it must be done before fuel is dispatched. Once the fuel has been dispatched or delivered, cancellation is no longer possible.

• Can I cancel or edit orders submitted through a bulk upload?

  Unfortunately, orders submitted through a bulk upload cannot be edited or changed. If you need to cancel an order, we recommend contacting our Support Team so you can cancel it and place a new order

• How do I cancel an order?

  To cancel an order, contact our customer Success team directly via phone or email. Provide your Order Reference Number (e.g. #850238) and your reason for cancellation.

• Can I edit my order after submitting it?

  Orders cannot be edited after submission. If you need to make changes, contact our support team to cancel the order and place a new one.

• How do I place a bulk fuel order?

  To place a bulk order, log into your MFO account, click on "Place an Order", then select the "Bulk Order" tab. From there, download the provided Excel template, fill in your order details, and upload the completed file to submit.