What is a credit note?

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• How will I receive my credit note?

  You will receive the credit note via email and through your MFO account portal, under the "Order list" section.

• How do I request a credit note?

  To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.

• When is a credit note issued by Fuel Orders?

  Credit notes are issued under the following circumstances: Delivery of incorrect quantities Pricing discrepancies

• How long does it take to process a credit note?

  Credit notes are processed immediately once your query is received and verified.

• What should I do if there's an error on my invoice?

  If you notice a discrepancy (such as incorrect litres, pricing, or billing details) please contact our accounts team immediately. A corrected invoice and a credit note (if applicable) will be issued.