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Can I cancel an order after it's been placed?
Yes, you can cancel your order, but it must be done before fuel is dispatched. Once the fuel has been dispatched or delivered, cancellation is no longer possible.
How do I request a credit note?
To request a credit note, contact our support or accounts team via email. Include the original invoice number, order reference, and a brief explanation of the issue.
What is a credit note?
A credit note is an official document issued to adjust or reverse part or all of a previously invoiced amount. It is typically issued when there has been order cancellation, or pricing error.
When is a credit note issued by Fuel Orders?
Credit notes are issued under the following circumstances: Delivery of incorrect quantities Pricing discrepancies
How will I receive my credit note?
You will receive the credit note via email and through your MFO account portal, under the "Order list" section.